Shipping policy

SHIPPING INFORMATION

Shipping Origin

Orders are fulfilled and shipped from the United States (USA) by or on behalf of:

ECOM RENEWAL LIMITED
No. 5, 17/F Strand 50
50 Bonham Strand
Sheung Wan, Hong Kong

Estimated Delivery Time

Estimated delivery time is 3–7 business days after order confirmation and processing.

Please note that delivery times are estimates only and are not guaranteed. Delivery times may vary depending on destination, carrier operations, peak seasons, weather conditions, force majeure events, or other circumstances beyond our control.

Business days do not include weekends or public holidays.

Shipping Costs

Shipping fees are calculated based on your order weight, selected shipping method, and delivery address.

The exact shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping

Free shipping is available on orders over $20, where applicable and as displayed at checkout. We reserve the right to modify or discontinue free shipping promotions at any time.

Order Processing Time

Orders are typically processed within 1–2 business days before shipment. During high-demand periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the status of your shipment through the carrier’s website.

Please allow up to 48 hours for tracking information to update after receiving your shipment confirmation.

Delivery Issues

If your package is marked as delivered but you have not received it, please:

  1. Verify your shipping address;

  2. Check with household members or neighbors;

  3. Contact the carrier directly using your tracking number.

If the issue persists, contact our customer support within 7 days of the marked delivery date.

For any delivery-related inquiries, please contact:

info@gethydrolabs.com